Spectrum's Customer-Centric Approach: Outage Fuels Focus On Customer Experience

Webto build a culture that focuses on customer needs, companies should take six steps: Webthe time for action is now. It comprises specific steps. Webdriving profitable growth and boosting lifetime customer value demand that enterprises improve their abilities to sense and respond to customer needs. Webthey approach business from a different lens:

Executive leaders seeking to develop customer centricity and drive excellence in managing customer experience must use this research to deepen their understanding of the different customer experience tools that they can leverage for their organizations.